Versand

Shipping policy

Meine Studios is dedicated to delivering your orders quickly and securely, working with trusted shipping partners to ensure a smooth experience. For shipping information and conditions, please see the details below. 

Country	Standard Shipping Time
United States	6-10 Calendar Days
United Kingdom	6-10 Calendar Days
Canada	7-13 Calendar Days
Australia	5-10 Calendar Days
New Zealand	5-10 Calendar Days
EU (Other)	6-11 Calendar Days
Rest of the World	7-12 Calendar Days
Netherlands	6-10 Calendar Days
Belgium	6-10 Calendar Days
France	6-10 Calendar Days
Germany	2-5 Calendar Days
Austria	5-8 Calendar Days
Luxemburg	8-11 Calendar Days
Spain	5-8 Calendar Days
Ireland	5-9 Calendar Days
United Arab Emirates	7-12 Calendar Days
Denmark	6-10 Calendar Days
Sweden	7-12 Calendar Days
Switzerland	7-10 Calendar Days

Shipping Methods

Once your order is processed, you will receive tracking information to keep you updated on your shipment’s progress. Please do not worry if the tracking ID doesn't update in the first few days when it is still in international transit - it will update once it reaches the destination country. Please note that delivery times and fees will vary depending on the destination country and chosen shipping method.

International Shipping

We ship globally. Delivery times and fees will depend on the destination country and local customs policies. Please note that international shipments may experience delays due to customs clearance and might subject to customs fees depending on the carrier that will be used that is available on your country destination. You may contact us for more information at support@meine-studios.com

Missing or Damaged Items

If your package is missing items or arrives damaged, please contact us within 7 days of delivery to file a claim. Be sure to provide your order number, photos of the packaging (if damaged), photo of the packing slip (missing item claims), and a description of the issue. Claims submitted after 7 days may not be eligible for resolution.

Note for Packaging Damage:

We always aim to deliver your items in great condition, and we carefully package every order to ensure they arrive safely. However, please note that if the packaging gets damaged during transit but the item itself remains fully functional, it won’t be eligible for a replacement or refund. For any questions, please reach out to our team at support@meine-studios.com

Delivered but Not Received

If your tracking shows that your package has been marked as “Delivered,” but you have not received it, please file a claim directly with the carrier. You will need to provide us with the proof of loss or a formal claim confirmation from the carrier. Claims for packages marked as delivered will not be eligible after 7 days from the delivery date.

Order Modification

If you wish to modify your order, such as changing the quantity, address or product, we can accommodate this request within 12 hours of placing the order. After 12 hours, the order may already be in the shipping process, and modifications will no longer be possible.

Order Cancellation

We understand that plans can change, and we’re happy to assist with cancellations when possible.

Orders can typically be canceled within 12 hours of being placed. However, please note that we cannot guarantee cancellation, as some orders may already be in fulfillment or have entered the shipping process even within that timeframe. If the order has already been fulfilled, cancellation is no longer possible.

We always do our best to accommodate your request, but once a purchase has been made, a legally binding purchase contract is created under applicable law. Canceling such an order after confirmation is therefore a gesture of goodwill on our part, not a legal obligation.

Please be aware that a processing fee of $7.00 will be charged for each canceled order to cover administrative handling costs.

If you wish to request a cancellation, please contact us as soon as possible. The faster you get in touch, the more likely it is we can help.

General Information

Orders are processed and shipped within 1 calendar day (excluding weekends and holidays). Tracking information will be provided once your order has shipped. If you have any questions or need assistance, feel free to reach out to our customer support team at support@meine-studios.com. We’re here to help!